SUPPORT
Having trouble playing Thumper? Email us at drool@drool.ws. We'll get back to you soon.
Answers to common issues are below. And you can check our Steam Community Hub to see if your issue has already been solved.
LATENCY ISSUES
Video latency
Thumper is a fast-paced action/twitch game and reasonably low video latency is essential for a good experience. If you see visible lag between pressing inputs and actions, check if your TV/monitor supports a "game" mode and enable it.
Audio latency
High audio latency will cause in-game audio to feel out of sync with the visuals. You might be able to reduce audio latency in a couple ways:
If you are using an audio receiver, try routing through TV speakers instead
On PS4, the headphone jack on the controller and PS VR should both provide low latency audio
On the Switch, the headphone jack provides low latency audio
STEAM/WINDOWS PC ISSUES
Game won't start (includes case where Steam "Preparing to launch" window appears/disappears repeatedly)
Verifying your Steam installation will ensure you have the most up-to-date version and files:
Right-click Thumper in your Steam Library > Properties
Click "Local Content" tab
Click "Verify Integrity of Game Cache..."
Thumper requires the Visual Studio 2015 Redistributable to run. Steam should install it automatically, but it doesn’t always work. Try downloading and installing it manually using this link: https://www.microsoft.com/en-us/download/details.aspx?id=48145
If you’re still having trouble, please check out this post on how to send us diagnostic information: https://steamcommunity.com/app/356400/discussions/0/1643167006266507681/
OTHER COMMON QUESTIONS
Does Thumper require a VR headset to play?
No. You can play the entire game on PS4 with/without PS VR. And on Windows PC with/without Oculus Rift or HTC Vive.
Does Thumper support surround sound?
No. It's stereo only.